Preparing your CX strategy for generative AI

At this point, ambitious CX leaders know that they need to incorporate generative AI into their strategy, but you might still be asking yourself, “how do I even get started?”

The best way to approach generative AI is with a human perspective: onboard the model like you would a new hire. The more thoroughly you prepare the AI, the better it will perform from the get go.

Gordon Gibson, Senior Engineering Manager in Applied Machine Learning at Ada, breaks down the 3 things you need to teach it how to do.

Refresher on generative AI: https://youtu.be/f3yojws7S1E
On-demand webinar: https://get.ada.cx/generative-ai-webinar

#generativeai #customerexperience #customerexperienceautomation #customerservice #automation #ai #customersuccess #customersupport

source