This video is a condensed version of our Feb. 26 2023 webinar on the impact of ChatGPT on Conversational AI. For the full story, watch the 60 mins webinar here: https://youtu.be/g_ntrz52BLM
Since its launch in November 2022, ChatGPT has taken the world by storm and reimagined the possibilities of Generative AI across every walk of life.
For contact center leaders, Large Language Models (LLM) like ChatGPT bring unique opportunities to take customer experience to new heights and stay ahead of the pack – but not without challenges. Watch our webinar and learn how the combination of Conversational AI & LLMs will provide better experiences for bot builders, end-customers and service agents
0:00 Intro
0:54 Generative AI Essentials
1:39 Generative AI vs Conversational AI: Strenghts and Weaknesses
3:12 Demo: Generative AI-powered Phone Conversation
5:40 Integration Architecture
7:38 Faster Bot Building: Backend Demo
8:49 Cognigy.AI Free Trial
____________________________
Join the Cognigy network:
Our Website: https://www.cognigy.com/
Twitter: https://twitter.com/cognigy
Facebook: https://facebook.com/cognigy/
LinkedIn: https://www.linkedin.com/company/cognigy
source