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Since its launch in November 2022, ChatGPT has taken the world by storm and reimagined the possibilities of Generative AI across every walk of life.
For contact center leaders, Large Language Models (LLM) like ChatGPT bring unique opportunities to take customer experience to new heights and stay ahead of the pack – but not without challenges.
So, how can enterprises overcome the limitations of Generative AI and embrace its potential to shape the future of customer service?
The answer lies in a winning combination of LLM and Conversational AI.
Original broadcast date: 28 February 2023
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