This video shows the future of agent augmentation: Listen to an end user call and see how the service worker is assisted in real-time:
– Live call transcripts
– Contextual, personalized suggeted replies
– Knowledge article retrieval based on customer request
– Next-based actions
– LLM-powered sentiment analysis
…and more
For a look behind the scenes & a deep dive into Generative AI in the Contact Center, watch our full webinar: https://youtu.be/g_ntrz52BLM
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