Bill Rogers, co-founder and chairman of Oribta, presents a roadmap for how generative AI is transforming the patient journey in healthcare. That includes being more responsive to patient inquiries through digital channels, assisting care providers and call center agents in providing better service, and improving post medical procedure care.
Healthcare represents over 11% of the global GDP and is approaching 20% of GDP in the U.S. This is a market segment that is also notoriously called out for inefficiency and urgently needs solutions to drive higher productivity as well as improve patient care. Generative AI promises to raise productivity across a number of industries and healthcare could be one of the biggest beneficiaries.
This presentation was made at the Synthedia Generative AI Innovation Showcase Conference.
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00:00 Introduction
01:01 Transforming the patient journey
02:02 The generative AI answer box
04:20 Call deflection use case
06:45 Live agent escalation
08:03 Analytics
08:43 Patient activation
09:17 Search demo with generative AI
12:30 Intent-based models vs generative AI
14:58 Whisper for ASR and generative AI
16:51 Vector databases, information retrieval, and PHI
18:05 The conversational AI game changer
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